Jill Dunnam: Hi, and welcome to the Oral Surgery Admins Timeout: Practice Management Success Tips. In today’s episode, we have a risk manager from OMS National Insurance Company, Stephen Pavkovic and SOMSA member Donna Germann to discuss some important considerations for oral surgery practices. Donna will be hosting our podcast today.

Thanks for hosting. I’ll hand it over to you for introductions.

[00:00:38] Donna Germann: Thanks Jill. I’ve been a practice administrator for more than 25 years, and 17 of them have been in oral surgery. I’m currently working at Carolina Center for Oral and Facial Surgery in Charlotte, North Carolina, as the HR manager, helping to recruit talent and compliance for our 16 offices in North and South Carolina.

[00:01:01] Stephen Pavkovic: Good day.

[00:22:30] David Nye: One of the things Livia didn’t mention it, and we didn’t want to mention everything we’ve done and so forth, but Livia has been a key, instrumental person in our monthly education lunches that we do for our referral office. At our facility, we can house 125 or more people at a time. So we do a monthly lunch.

Sunday, April 18, 2021

5 PM
Fred’s
New Member Mixer
All new members are invited to this special event to meet each other and SOMSA leadership… plus receive a free gift!
6 PM
Palm Court Ballroom
Sponsor Champagne Reception
Mingle with sponsors and other attendees, then make a toast to the start of the conference… and be present to be eligible to win a prize!
6:30 PM
Esplanade
courtyard
Opening Reception
Greet old friends and meet new ones at the conference opening reception! Casual attire welcome. Prize drawings throughout the evening!

7 AM to 3:30 PM
Vinoy Grand
Ballroom foyer
Conference HQ open
7 AM to 3:00 PM
Palm Court
Ballroom
Exhibit Hall open
8 AM
Vinoy Grand Ballroom
Pete BlankPete Blank
Title
Keynote Session: Pick Up the Roach! Why Great Practice Administrators do the Dirty Work.
10:30 AM
Palm Court Ballroom
Exhibit Hall + Break sponsored by DSN Software
11 AM
Vinoy Grand Ballroom
James AlmondJamie Almond
Title
Legal Prescribing and Preventing Diversion
12:30 PM
Vinoy Grand Ballroom
Lunch sponsored by Lighthouse
1:30 PM
Vinoy Grand Ballroom
Monday Breakout Session A
Pete BlankPete Blank
Title
Put a Little Disney Customer Service in Your Practice
1:30 PM
Avery/
Chancellor
Monday Breakout Session B
Sam MunaklSam Munakl
Title
Ransomware: Prevention, Protection, and Education
1:30 PM
Plaza Ballroom
C&D
Monday Breakout Session C
Christopher Litchfield & Daniel Boyce
Title
Marketing Your Practice in The Post-Pandemic Age
1:30 PM
Plaza Ballroom
A&B
Monday Breakout Session D
Terri Bradley Terri Bradley
Title
2:30 PM
Palm Court Ballroom
Exhibit Hall
Monday Night Event

Magical MASKquerade sponsored by OMSNIC OMSNIC
6:00 to 6:45 PM Happy hour with Cirque Bishop, in Mezzanine
6:45 PM to 9:00 PM: Dinner and magical entertainment in Grand Vinoy Ballroom
Feel free to explore the city after our event ends

7 AM to 3:30 PM
Vinoy Grand
Ballroom foyer
Conference HQ open
7 AM to 2:30 PM
Palm Court
Ballroom
Exhibit Hall open
7 AM to 8:00 PM
Palm Court
Ballroom
Breakfast sponsored by CEDR HR Solutions
8 AM
Vinoy Grand Ballroom
Suzanne Moy
Title
Managing Patient Non-Compliance and Patient Dismissal Scenarios
9:30 AM
Exhibit Hall + Break sponsored by CEDR HR Solutions
Palm Court Ballroom
10 AM
Vinoy Grand Ballroom
Rich Sanders
Title
Just the Facts, Difficult Conversations about HR Management
11 AM
Vinoy Grand Ballroom
Rich Sanders Q&A
Title
12 PM
Palm Court Ballroom
Lunch sponsored by Southern Anesthesia & Surgical
1 PM
Vinoy Grand Ballroom
Annual Business Meeting
1:30 PM
Vinoy Grand Ballroom
Tuesday Breakout Session 1A
Suzanne Moy
Title
Break out Session with OMSNIC Risk Management
1:30 PM
Avery/
Chancellor
Tuesday Breakout Session 1B
Sam MunaklSam Munakl
Title
Ransomware: Prevention, Protection, and Education
1:30 PM
Plaza Ballroom
C&D
Tuesday Breakout Session 1C
Audra Lansdown, Keith Miller, David Nye
Title
SOMSA OMS Benchmarking
1:30 PM
Plaza Ballroom
A&B
Tuesday Breakout Session 1D
Johnise Nuttycomb
Title
Open Wide & Peek Inside an OMS New Office! (Member-Led Session)
2:30 PM
Palm Court Ballroom
Exhibit Hall + Break sponsored by Southern Anesthesia & Surgical
3 PM
Palm Court Ballroom
Sponsor Drawings—must be present to win!
3:00 PM
Vinoy Grand Ballroom
Tuesday Breakout Session 2A
Christopher Litchfield & Daniel Boyce
Title
Marketing Your Practice in The Post-Pandemic Age
3:00 PM
Avery/
Chancellor
Tuesday Breakout Session 2B
Audra Lansdown, Keith Miller, David Nye
Title
SOMSA OMS Benchmarking
3:00 PM
Plaza Ballroom
C&D
Tuesday Breakout Session 2C
JaNeal Shaw
Title
HR Hiring and Retention
3:00 PM
Plaza Ballroom
A&B
Tuesday Breakout Session 2D
Member Round Table
Title
Bringing Hospitality into Healthcare
Tue. Night
St. Petersburg
Tampa
Sarasota
Escape, Explore, Network
Explore the St. Petersburg area—or branch out to the Tampa or Sarasota areas—on Tuesday night. Or stay near the hotel, escape for an evening poolside. Explore St. Petersburg’s renowned art scene. Network with SOMSA friends and exhibitors in some of the area’s many great craft breweries and restaurants. Or do a little of all three throughout the night. Tuesday night is free for your own whims this year, so start planning now!

7 AM to 12 PM
Vinoy Grand
Ballroom foyer
Conference HQ open
7 AM to 8:00 PM
Palm Court
Ballroom
Breakfast sponsored by Southern Anesthesia & Surgical
8 AM
Vinoy Grand Ballroom
Donald JenkinsDonald Jenkins
Title
Perfect in My Own World: Making It Happen for You
9:30 AM
Vinoy Grand Ballroom foyer
Break
10 AM
Vinoy Grand Ballroom
Coyte CooperCoyte Cooper
Title
Flip the Script