Here are the resources and transcript from episode 106 of our podcast Oral Surgery Admin’s Time Out Podcast: Practice Management Success Tips, which you can listen to below or find wherever you listen to podcasts. If you enjoy it, please subscribe, leave a 5-star review, and share it with your oral surgery colleagues. Episode Resources […]

Oh no. Your stomach sinks as you read the review. An unhappy patient. Or is it a review from someone who was never even a patient at your practice?! You can’t remove the review. What now? Reach out. Follow up with the unhappy patient to see if you can turn their negative review around. Respond […]

Here are the resources and transcript from episode 105 of our podcast Oral Surgery Admin’s Time Out Podcast: Practice Management Success Tips, which you can listen to below or find wherever you listen to podcasts. If you enjoy it, please subscribe, leave a 5-star review, and share it with your oral surgery colleagues. Episode Resources […]

Here are the resources and transcript from episode 104 of our podcast Oral Surgery Admin’s Time Out Podcast: Practice Management Success Tips, which you can listen to below or find wherever you listen to podcasts. If you enjoy it, please subscribe, leave a 5-star review, and share it with your oral surgery colleagues. Episode Summary […]

Here are the resources and transcript from episode 102 of our podcast Oral Surgery Admin’s Time Out Podcast: Practice Management Success Tips, which you can listen to below or find wherever you listen to podcasts. If you enjoy it, please subscribe, leave a 5-star review, and share it with your oral surgery colleagues. Episode Resources […]

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Guest Contributor: Ruth Peterman, CMPE – Practice Administrator Want to talk about an adventure? Two years ago, I made the switch from medical operations manager to OMS administrator. I had no idea what to expect; but somehow, I expected more. I felt like I’d gone back in time. I had walked out of a highly […]

Guest Contributor: Scott Graham, CEO, OMS Consulting Firm Being an OMS practice administrator for over 19 years, I am always happy to take phone calls or answer emails from younger colleagues. I enjoy speaking with admins just entering the world of OMS practice management, seeing sage advice. They’ll come at you with a plethora of […]

By David Nye, Guest Contributor Practice Administrator, Center for Oral & Maxillofacial Surgery, Aiken, SC Want to know the easiest way to get an OMS administrator stuck in a tireless hamster wheel of confusion and questions? Ask them about insurance. You’ll most likely spark an interesting conversation with countless tales of head-scratching, phone calls, emails, […]

Unlike large corporations or health systems, most OMS offices don’t have access to massive human resources departments staffed with experts and specialists. The burdens can fall on the shoulders of administrators who find themselves ill-equipped in one or more ways to handle these situations.  There’s no time to feel helpless when faced with yet another […]