By Sarah Leath, DentalCare Solutions Do you avoid this topic? Are you really smiling or is it a fake smile so no one will really know your true feelings? Do you “leave it at the door” and smile because this is a place of work and we have patients to cater to. Sound familiar? Have […]

Here are the resources and transcript from episode 106 of our podcast Oral Surgery Admin’s Time Out Podcast: Practice Management Success Tips, which you can listen to below or find wherever you listen to podcasts. If you enjoy it, please subscribe, leave a 5-star review, and share it with your oral surgery colleagues. Episode Resources […]

Oh no. Your stomach sinks as you read the review. An unhappy patient. Or is it a review from someone who was never even a patient at your practice?! You can’t remove the review. What now? Reach out. Follow up with the unhappy patient to see if you can turn their negative review around. Respond […]

Here are the resources and transcript from episode 105 of our podcast Oral Surgery Admin’s Time Out Podcast: Practice Management Success Tips, which you can listen to below or find wherever you listen to podcasts. If you enjoy it, please subscribe, leave a 5-star review, and share it with your oral surgery colleagues. Episode Resources […]

Here are the resources and transcript from episode 104 of our podcast Oral Surgery Admin’s Time Out Podcast: Practice Management Success Tips, which you can listen to below or find wherever you listen to podcasts. If you enjoy it, please subscribe, leave a 5-star review, and share it with your oral surgery colleagues. Episode Summary […]

Here are the resources and transcript from episode 102 of our podcast Oral Surgery Admin’s Time Out Podcast: Practice Management Success Tips, which you can listen to below or find wherever you listen to podcasts. If you enjoy it, please subscribe, leave a 5-star review, and share it with your oral surgery colleagues. Episode Resources […]

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Guest Contributor: Ruth Peterman, CMPE – Practice Administrator Want to talk about an adventure? Two years ago, I made the switch from medical operations manager to OMS administrator. I had no idea what to expect; but somehow, I expected more. I felt like I’d gone back in time. I had walked out of a highly […]

Guest Contributor: Scott Graham, CEO, OMS Consulting Firm Being an OMS practice administrator for over 19 years, I am always happy to take phone calls or answer emails from younger colleagues. I enjoy speaking with admins just entering the world of OMS practice management, seeing sage advice. They’ll come at you with a plethora of […]

By David Nye, Guest Contributor Practice Administrator, Center for Oral & Maxillofacial Surgery, Aiken, SC Want to know the easiest way to get an OMS administrator stuck in a tireless hamster wheel of confusion and questions? Ask them about insurance. You’ll most likely spark an interesting conversation with countless tales of head-scratching, phone calls, emails, […]